Cancellation and Refund Policy
Effective Date: [24.11.2024]
At [www.drkirpajohar.in], customer satisfaction is our priority. This Cancellation and Refund Policy outlines the terms for cancelling orders and requesting refunds.
- Cancellation Policy
- Cancellation by Customer
- Before Order Processing:
- You can cancel your order before it is processed for shipping.
- Cancellation requests can be made through your account dashboard or by contacting our customer support at [customercare@drkirpajohar.in].
- A full refund will be issued to your original payment method.
- After Order Processing:
- Once the order has been processed or shipped, cancellations are not permitted.
- You may still return the item after delivery (refer to our Refund Policy below).
- Cancellation by [www.drkirpajohar.in]
We reserve the right to cancel orders in the following cases:
- Product unavailability.
- Payment issues or suspected fraudulent activity.
- Errors in product details or pricing.
In such cases, a full refund will be issued.
- Refund Policy
- Refund Eligibility
Refunds are applicable in the following scenarios:
- You received a damaged, defective, or incorrect item.
- The item does not match its description on our website.
- The item is returned in accordance with our Return Policy.
- Conditions for Refunds
- Items must be returned in their original condition, with tags and packaging intact.
- Requests for refunds must be made within [ 7 or 10 days] of delivery.
- Non-Refundable Items
- Perishable goods, personalized items, or sale items are not eligible for refunds unless they are defective.
- Refund Process
- Refunds will be processed within [5-10 business days] after we receive and inspect the returned item.
- Refunds will be issued to the original payment method.
- Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.
- For other returns, shipping costs are non-refundable.
- How to Request a Refund
- Contact our customer support team at [[customercare@drkirpajohar.in] with your order number and reason for return/refund.
- Follow the instructions provided for returning the item.
- Once we receive the item, we will inspect it and notify you of the refund status.
- Late or Missing Refunds
- If you have not received your refund after the processing time, check with your bank or payment provider, as it may take additional time for funds to be credited.
- For further assistance, contact us at [[customercare@drkirpajohar.in]].
- Changes to this Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and continued use of our website implies acceptance of the updated policy.
[Dr.Kirpa Johar Laser Therapy Foundation]
Email: [customercare@drkirpajohar.in]
Phone: [+91 98861 60162]
Address: [Ground Floor 402, 2G Main Road,
OMBR Layout, Banaswadi, Bengaluru, Karnataka 560043 Bengaluru, Karnataka 560043]