Returns, Refunds & Warranty
We stand by the clinical quality of our ecosystem. Below is our policy broken down by product category.
1. HD Lase Devices (Home Wellness)
A. Warranty Coverage (1 Year)
- Your HD Lase device comes with a 1-Year Manufacturer’s Warranty covering technical defects and internal malfunctions.
- What is Covered: Laser diode failure, battery issues, and charging port defects.
- What is NOT Covered: Physical damage (drops/cracks), water damage, or wear and tear on accessories (like the intra-oral tips).
B. Returns & Hygiene Policy
- Due to the medical nature of the device (oral use), we cannot accept returns on opened or used products for hygiene and safety reasons.
- Defective on Arrival: If you receive a defective unit, we will provide a Free Replacement immediately. Please report the issue within 7 days of delivery with a video proof.
2. KJO Academy (Online Courses)
A. The "Learning Guarantee"
- We want you to be confident in your education. We offer a 7-Day Money-Back Guarantee on our recorded courses, provided you have viewed less than 20% of the course content.
- To request a refund, email our support team. Once the refund is processed, access to the course will be revoked.
3. Physical Books
- Replacements: We do not offer refunds on books, but we will happily replace your copy if it arrives damaged, torn, or with printing errors. Please send us a photo within 48 hours of delivery.
How to Claim Warranty or Request Support:
- Email us at: [support@drkirpajohar.in]
- Subject Line: Warranty Claim - Order #12345
- Include a video/photo of the issue.
Our technical team typically responds within 24 hours.